Return Policy

15 DAYS RETURNS

Product(s) can be exchanged if faulty/damaged or any size issue.

Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, Cami Bras and some of the accessories.

Exchange / Return request must be made within 15 working days from the date of product delivery.

In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.

If you need your product(s) to be exchanged / Returned, Go To My Orders Section

If you need your product(s) to be exchanged / Returned, Go To My Orders Section

  1. How to Return the products?

    Simply place unworn, unwashed merchandise with all tags attached in the original packing.

    Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside.

    Also, enclose any feelfree Collectible gift items or any other free gift items (such as brastraps/camisoles/ cosmetics/Panties/ additional bras etc) you received with your order under various promotions.

    If you choose to not return the returnable gift items as well, then a nominal charge against these items too will be deducted from your refunded amount. The deductible amount per gift item will be mentioned on your invoice.

    Please note that returns cannot be processed if any of the items including returned gift items are found to be in used or damaged conditions or with tags missing. or if any of the accompanying gift items are missing.

  2. How does GST vary for orders?

    Tax may vary depending on factors like the city where the order would be shipped to and price of products.

  3. If I return the order will the GST amount charged be refunded?

    If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable

  4. If I cancel the order will the GST amount charged be refunded?

    If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

  5. What are the items/services that cannot be returned or exchanged?

    For reasons including hygiene, we do not accept return of briefs, panties, or shape wear panties, or an opened box of a multi-piece set that includes panties.

    Cash cannot be claimed against gift cards and gift wraps.

    No item that has been sold as part of a multipack can be returned as an individual item.

    Certain sale events or offers will not covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.

    Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.

    The gift items received by you cannot be exchanged.

  6. Under what conditions can I return/ replace my Feelfree product?

    Wrong product delivered

    Damaged product delivered – Physical damage/ tampered product or packaging.

    It is compulsory to Video a product while opening or unboxing it. If buyer don not have a Video of opening/ unboxing product, we will reject the request of replacement.

  7. Under what conditions return/ replacement requests will not be accepted for feelfree products?

    Opened/ used/ altered products.

    Original packaging (mono cartons, labels, etc.) missing.

    The return/ replacement request is generated after 21 days from the date of delivery.

    It is compulsory to Video a product while opening or unboxing it. If buyer don not have a Video of opening/ unboxing product, we will reject the request of replacement.