Shipping Policy

Shipping Policy: Delivering Excellence

At www.feelfreeu.com, our unwavering commitment is to ensure each order reaches you impeccably, in optimal condition, and within the stipulated timeframe. We have partnered with distinguished and reliable delivery associates to uphold our commitment to timely shipments. Our shipping policy is characterized by a transparent approach, encompassing packaging, dispatch, and delivery stages.

We earnestly encourage all FeelFreeU users to acquaint themselves with our shipping policy, contributing to an enriched and satisfying shopping journey.

Shipping Charges and Durations

FeelFreeU provides free shipping on orders worth Rs. 849 and above. For all Cash on Delivery orders, a standard convenience fee of Rs. 49 will be charged. In the case of orders below Rs. 849, a standard delivery fee of Rs. 59 will be charged. Convenience and delivery charges are non-refundable.

 

Payment	Orders below Rs. 849/-	Orders below Rs. 849/-
Pre-Paid	Shipping charge Rs. 59/-	Free
Cash on delivery	Rs. 59/- + Rs. 49/- (shipping + COD charges)	Rs. 49/-COD charges apply

 

We understand the anticipation and occasional disappointment tied to receiving an order. We are diligently dedicated to dispatching discreetly packaged orders within 48 hours of confirmation. While our objective is to ship all products together, product availability might pose certain constraints. In such instances, we will promptly notify you via email.

Shipping Confirmation and Order Tracking

Upon dispatch, a confirmation email from feelfreeu.com will furnish you with your order's unique ID and the estimated delivery date. Subsequently, a subsequent email will provide comprehensive order details, the tracking number, and the affiliated courier service. This will facilitate easy tracking once your parcel departs from our warehouse.

Delivery Timeframes

Most orders are slated for delivery within 2–10 working days. Nonetheless, certain regions, namely North East, J&K, and Kerala, might experience extended delivery timelines. We emphasize that each location carries a distinct delivery window determined by our courier partners. To stay informed, diligently track your order online post-dispatch. Currently, FeelFreeU's lingerie offerings are exclusively available within India, with no international shipping provided at present.

Handling Damaged or Missing Items

Should you discover signs of damaged or tampered packaging, exercising your right to refuse delivery is recommended. In case of such incidents, promptly communicate with us at 9594 330 337, quoting your order number. We will promptly facilitate a replacement delivery to alleviate any inconvenience.

If any product within your order is missing, immediately reach out to us at 9594 330 337 or via email. Alternatively, you can share your concerns in the Feedback and Complaints section. We pledge a swift resolution to rectify the issue.

Addressing Delays

We hold ourselves accountable to delivering your products punctually, adhering to or even preceding the estimated delivery date. In the event of a package not arriving by the designated date, kindly escalate the concern through our Support Portal. Rest assured, we will take requisite measures to swiftly address and rectify the situation.